Fortified Data is currently seeking a Client Engagement Manager (CEM) who will be counted on as part of the Service Delivery team to make our clients “raving fans” of our services. The CEM serves as the focal point for escalating client issues and requests as well as communicating the status of the client’s technical environment and the value we provide. The primary job functions of the CEM include onboarding new clients, developing and maintaining relationships with key people within our client’s organizations, managing client priorities and expectations, and assuring that we deliver the best service possible. A successful CEM will be a keen problem-solver who is able to delegate tasks and make difficult decisions. Ideal candidates should have a growth mindset, superb interpersonal skills, and the ability to manage multiple projects concurrently.
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